Conversations per day
Customer and staff conversations the devices heard
Busiest hours
Conversations started, by hour of day
Customer sentiment per day
Negative
Neutral
Positive
Services asked about
Conversations mentioning each service
What customers talk about
Top topics across conversations
Missed opportunities
The customer mentioned a need and nobody offered to book, quote or sell it
Frustrated customers
Conversations where the customer was clearly frustrated
Opportunities for improvement
What we detected → expected behavior → source conversations. Audio and transcripts are not kept,
so sources show the device and time only.